FAQs

Frequently Asked Questions.


SO HOW DOES THE RENTAL PROCESS WORK?

To inquire about renting a tipi, connect with us & tell us about your event. The team will get in contact with you and begin the process!


IS THERE A DEPOSIT REQUIRED TO RENT ITEMS?

Yes, a 50% deposit will secure your items.


WHEN DO I NEED TO PAY THE REMAINING BALANCE?

Two weeks prior to the event.


I NEED TO CHANGE MY ORDER BUT I ALREADY SIGNED THE CONTRACT.

No worries, you have until two weeks prior to the event to make any changes. We understand those last minute needs! Keep in mind some items may be tied up in another event and unavailable last minute.


OH NO! WE BROKE IT.

It happens! For all rental items we require a 7.5% damage fee, which covers minor mishaps. If the item is severely damaged, a replacement or repair fee will be placed on the item.


HOW FAR WILL YOU DELIVER?

We’re always up for a good road trip! Depending on the order & distance, a custom delivery price will be quoted for you.



Still need help?
Connect With Us!

For any other questions, please email us at exchangevintage@gmail.com